At ALPrints.ca, customer satisfaction is our top priority. Due to the nature of our custom printing services, all sales are final, and we are unable to accept returns or issue refunds for completed orders. Each product is made specifically to your unique specifications, ensuring that your aluminum prints or custom tumblers are one of a kind.

Exceptions for Defective Products

If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order so we can resolve the issue. We may request photos of the product and packaging to assess the situation. If a defect or damage is confirmed, we will work with you to provide a replacement.

Order Accuracy

To ensure your satisfaction, we encourage you to carefully review your design and order details before submitting. Since each product is custom-made, we cannot accommodate changes or cancellations once production has started.